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Privacy Policy
Hunnyplay Casino is operated by Alchemy Games N.V. (registration no. 164974) under a licence issued by Antillephone N.V., licence no. 8048/JAZ2024-001.
Information we may collect
The information we handle depends on how you use Hunnyplay Casino and the services available to you. Some information is provided directly by you, while other information is collected automatically when you use the website. We only seek information that is reasonably relevant to operating, supporting and protecting our services.
Account and identity information
When you register or maintain an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gaming settings. We may also handle information needed to confirm that an account belongs to the person using it and that the person meets applicable age and eligibility requirements.
Verification and compliance information
To support identity checks, fraud prevention and legal or regulatory obligations, we may request verification documents or related information. This can include identity documents, proof of address, information about the source or ownership of funds where required, and records of checks performed. Documents should be provided only through the secure methods made available by the website or support team.
Payment and transaction information
We may handle information about deposits, withdrawals, wagers, wins, losses, account balances and other transactions. Payment providers may process payment details on our behalf. We may receive transaction status, limited payment information and other records needed to reconcile payments, assist with enquiries, prevent misuse and meet applicable obligations. We do not need to handle or retain every detail of a payment card where payment processing is completed by a third-party provider.
Technical, device and usage information
When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and interactions with website features. This information can help us keep the website working, understand performance, identify unusual activity and improve the player experience.
Communications and support information
If you contact us, we may keep records of your messages, requests, verification steps and our responses. We may also record information about complaints, account restrictions, responsible gaming conversations and other service-related matters so that we can provide consistent support and protect the integrity of the account.
How we use information
Personal information may be used for the following purposes, depending on the circumstances and the services you use:
- Creating, administering and securing your player account.
- Providing games, account features, customer support and other requested services.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age, eligibility and account ownership.
- Conducting anti-fraud, anti-money laundering, security and risk checks.
- Detecting suspicious, prohibited or potentially harmful activity and protecting players and the website.
- Managing responsible gaming tools, settings, communications and interventions where appropriate.
- Understanding how the website is used, testing features, fixing technical issues and improving performance.
- Sending service messages about your account, transactions, security, policy changes or important operational matters.
- Sending promotional communications where permitted and where you have not opted out or withdrawn consent.
- Meeting legal, compliance, dispute resolution, accounting and record-keeping obligations.
- Establishing, exercising or defending legal rights and responding to valid requests from authorised bodies.
We may use information where it is needed to provide a service you request, to comply with an obligation, to protect the website and its users, or for a legitimate operational purpose. Where consent is required for a particular use, we will seek it in an appropriate way. You can withdraw consent for marketing at any time using the method provided in the communication or by contacting us.
Sharing information
We may share relevant information with service providers that help us operate the website, including payment, technology, hosting, security, verification, fraud prevention, customer support, analytics and communications providers. These providers are expected to handle information only for appropriate purposes and with suitable safeguards. Information may also be disclosed where necessary to meet legal obligations, protect our rights, investigate suspected misuse, respond to authorised requests or support a transaction involving our business. We do not intend to sell personal information as a standalone product.
Some service providers may process information in countries other than Australia. Where information is handled across borders, appropriate steps may be taken to support security and lawful processing, subject to applicable requirements.
Cookies, security and retention
Cookies and similar technologies
Hunnyplay Casino may use cookies, local storage and similar technologies to remember settings, maintain sessions, support security, measure website performance and understand how features are used. Some cookies are necessary for the website or account functions to work. Others may help us improve content, communications or the user experience. Cookies may be placed by us or by service providers supporting website functionality.
You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not work correctly, and you may need to enter information again. Browser controls vary, so please check the help settings for your chosen browser.
Security
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, secure transmission, monitoring, authentication procedures and staff or provider safeguards. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a strong password and contact support promptly if you suspect unauthorised account activity.
Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.
Your privacy rights and requests
Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights can include asking for access to your data, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications. Closing an account does not automatically require every record to be deleted, because some information may need to be retained for legal, security, dispute or transaction-record purposes.
How to make a request
To request access to your data, correction of your details, deletion of eligible information or withdrawal of consent to marketing, contact support@hunnyplaycasino.wtf. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes. This helps protect accounts from unauthorised requests.
We will review and respond to valid requests within a reasonable timeframe. In some situations, a request may be refused, limited or delayed where this is permitted or required, such as when providing the information would affect another person’s privacy, undermine fraud or security controls, conflict with record-keeping obligations, or prejudice a legal or regulatory process. If we cannot complete a request in full, we will generally explain the reason where appropriate.
Marketing preferences
You can opt out of promotional emails or similar marketing messages by using the unsubscribe option in the relevant message or by contacting support@hunnyplaycasino.wtf. Opting out of marketing will not usually stop essential service communications, including messages about your account, transactions, security, verification, responsible gaming or important changes to the website.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The latest version will be made available on this page, with the effective date or other notice shown where appropriate. Your continued use of the website after an update may indicate that you have read the revised policy. If a change is significant, we may provide additional notice through the website or an account communication.